If you wish to return any item(s) from your order you must obtain a return authorization (RMA) within 14 days of delivery. Items received outside of the specified returns period will not be accepted.
Please note: a 100% refund of our return can only be made if the item arrives in its original condition, undamaged and unused. The return of vouchers and e-vouchers is excluded.
Returns that have been used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.
Item(s) must be returned from the original shipping country.
NB! The customer itself is responsible for payment for the return. Chem Apparel doesn’t cover the return costs.
• Request a return by sending an email to email@example.com
• We will then contact you within a reasonable time to confirm whether your return has been authorized. If your return request has been authorized, we will email you return instructions and RMA number which you must include in the return package.
• Enclose the item(s) you wish to return.
• Print and attach the return label to the outside of the box.
We endeavor to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
If you have paid import charges in connection with your order (either pre-paid at checkout or paid upon receipt of the order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such import charges back from the applicable authority in your country, and (c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid import charges through at checkout, upon your written request we may exert appropriate efforts to assist you in obtaining reimbursement of such import charges.
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes, or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates, the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been received and inspected please allow 10-14 working days for a refund to be credited back to your payment method.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.