TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS

 

SCOPE OF APPLICATION 

All orders placed through our online shop shall be governed by the following General Terms and Conditions.

 

CONTRACTING PARTIES, CUSTOMER SERVICE 

The contract of sale is between you and Chem Apparel. In the event of any questions, complaints, or objections you can contact Customer Service through email hello@chem-apparel.com.

 

CONCLUSION OF THE PURCHASE CONTRACT

The conclusion of the purchase contract is only available in the English language.

 

The presentation of products in our online shop is not a legally binding offer but a non-binding online catalog. You may select desired items of the products presented in our online shop by clicking the button “ADD TO BAG” and adding these items to the so-called “shopping cart”.

 

You may find the “shopping cart”-button above the menu bar. It is represented by an icon shaped as a shopping cart. The current content of your shopping cart will be displayed when hovering over this button. Furthermore, the buttons “SHOPPING BAG” and “CHECKOUT” will appear. By clicking the button “SHOPPING BAG” you can access your shopping bag and make changes to your order at any time, in particular, you will be able to remove selected items from the shopping bag. When clicking the button “CHECKOUT” you will have the option to log in to your customer account or to continue as a guest. You will then access the order summary. You may add your personal information and choose between the available payment methods and shipping options. You are free to modify and correct the details of your order, or to cancel the purchase until you click the button „CHECKOUT“. 

 

Please note, when using the services of a payment service provider such as „PayPal“ you may be directed to the website of your payment service provider first before accessing our order summary page. If you are directed to your payment service provider’s website please enter the details required by your payment service provider. Afterward, you will be redirected to our online shop’s order summary page. You are free to modify and correct the details of your order, or to cancel the purchase until you click the button „CHECKOUT“. By clicking the button “CHECKOUT” you submit a legally binding offer to conclude a purchase agreement. We will send you a receipt of your order via email immediately after your submission including the details of your order. This receipt of your order does not constitute an acceptance of your offer. We may accept your offer via email confirmation of order or by delivery of the goods within five days after your submission. 

 

The text of these general terms and conditions will not be saved after concluding the purchase contract. You may access the current version of our general terms and conditions through our online shop. Additionally, you have the possibility to access and print out or save electronically our general terms and conditions via your internet browser before submitting your order. 

 

SHIPPING COSTS

Shipping costs will be added to the prices quoted for the products. You find more information here: Shipping Costs

 

DELIVERY TIME

We deliver orders in Denmark within 3 to 5 working days. Deliveries to the rest of the World will be delivered within 10 to 14 working days.*

 

*Due to the current situation, please note that your delivery may be delayed by 1 to 2 working days. We will do our best to ensure that you receive your order as soon as possible.

 

PAYMENT OPTIONS

Paypal, Debit, Credit Card.

PayPal

After clicking on Purchase Now, you will be redirected to the PayPal site where you're asked to pay. As soon as you've completed this step, your order has been created.

Debit

Your debit card account will be debited on completion of the order. This service is operated by PayPal. You don't have to have a PayPal account.

Credit card

Your credit card account will be debited on completion of the order. This service is operated by PayPal. You don't have to have a PayPal account.

 

COLLECTION BY THE CUSTOMER

Order for collection is ready within 1 working day. Please wait for a notification before picking it up. Please contact the shop through email hello@chem-apparel.com before pick up.

 

VOUCHERS

Please note that our vouchers do not apply to reduced items and cannot be combined with other voucher and discount campaigns.

* Newsletter sign-up

- The voucher can be redeemed once.

- Cannot be combined with other voucher codes.

 

RIGHT OF CANCELLATION

Right of Cancellation

The cancellation period is fourteen days from the date when you or a third party designated by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you must inform us to email hello@chem-apparel.com by means of a clear statement sent by email concerning your decision to cancel this contract.

Consequences of cancellation

If you cancel this contract, we immediately have to refund all payments received from you, including delivery costs (with the exception of any additional costs incurred due to your having chosen a different type of delivery than the cost-effective standard delivery that we offer). This must be done within no more than fourteen days from the date when we receive your notice of cancellation. For this refund we will use the same payment method as the one that you used to carry out the original transaction unless we have explicitly made a different agreement with you; on no account will this refund cost you anything.

We may refuse to make a refund until the goods have been returned to us or until you have proved that you have returned the goods, whichever is earlier.

You must send or hand over the goods to us immediately and in any case no later than within fourteen days of informing us that you intend to cancel this contract. You will have complied with the time limit if you send the goods before the fourteen-day period has expired.

Please note: a 100 percent refund of your return can only be made if the items arrive in their original packaging and are unused. For used items, we reserve the right to withhold a part of the refund amount. The return of vouchers and e-vouchers is excluded.

Cancellation Form

(If you wish to cancel the contract please fill out this form and send it back to us.)

 

E-Mail: hello@chem-apparel.com

 

I/we hereby cancel my/our contract of purchase for the following order/item(s): 

- Date of order

- Name of customer

- Address

- Date

_______________

End of the Cancellation Form